Email change help

Hello, I accidentally used my old university email for my account and no longer have any access to that email. How could I go about changing it to my personal email? I have emailed the main aavso email a week ago and submitted a help request but was either met with an error or got no response.

Greetings,

Please send an email to webmaster@aavso.org containing your old email address and what you’d like it to be changed to. We typically respond to such requests within 24-48 hours.

Also, where did you submit a help request to?

Kind regards,
Brian

I submitted a request through the contact page, but there was an error on the webpage with it going through